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	ORDERING INFORMATION AND POLICY


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Ordering Information
Product Return Policy
Service and Warranty
Intended Product Usage/Storage

ORDERING INFORMATION

Customer Service:
(310) 295-1151

Technical Information:
(310) 295-1151 ext. 4

Mailing Address:
22741 Pacific Coast Highway
Suite 230
Malibu, CA 90265

Prices

Stated prices are per unit. Please call Customer Service for a quote or contact sales@infinitimedical.com

Terms

Net 30 days. Infiniti Medical also accepts credit card payments (Visa, MasterCard, and American Express). Standard deliveries are processed in five (5) business days with freight/handling/insurance added to each invoice. Expedited service is available on all orders. A charge of $150.00 is applied for all rush orders.

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PRODUCT RETURN POLICY

Return Authorization:

Before an Infiniti Medical product is returned for credit consideration, approval for the return must be requested by phoning Infiniti Medical customer service (310-295-1151).

Return of Products:

The customer must provide all of the following information for the products to be considered for a return authorization approval and credit processing:

SKU # and quantity of each item to be returned
Invoice number and purchase order number (if available)
Reason for return

Condition of Returned Goods:

All products, which are in saleable condition, may be returned for credit. Products are generally not considered saleable if:

Discontinued from sale
Custom product
Packaging is opened
Damaged
Used
Expired

Credit policy for unused products:

Credit will be given only after product has been received and inspected

Full credit will be given for merchandise:

in saleable condition
Shipped in error by Infiniti Medical
Returned at the request of Infiniti Medical

All returned goods (in saleable condition) must be received by Infiniti Medical within 60 days from the date of purchase (determined by the invoice date).

Return Location:

All products should be returned with freight and insurance prepaid by the customer within 5 business days of receiving Return Authorization approval. All returned products must be accompanied by the return authorization number written on a copy of the original invoice and sent to:

Infiniti Medical, LLC
22741 Pacific Coast Highway
Suite 230
Malibu, CA 90265

Damage during shipping:

Infiniti Medical uses a third party shipping agent and fully insures each order. Damage during delivery is therefore the sole responsibility of the shipping company. Orders should therefore be thoroughly inspected when received. Claims for damaged goods must be subrogated with the shipper. Infiniti Medical cannot accept returns on merchandise damaged during shipping.

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SERVICE AND WARRANTY

Disclaimer of Warranty and Limitation of Remedy:

THERE IS NO EXPRESS OR IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ON INFINITI MEDICAL PRODUCTS. UNDER NO CIRCUMSTANCES SHALL INFINITI MEDICAL BE LIABLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OTHER THAN AS EXPRESSLY PROVIDED BY SPECIFIC LAW. NO PERSON HAS THE AUTHORITY TO BIND INFINITI MEDICAL TO ANY REPRESENTATION OR WARRANTY EXCEPT AS SPECIFICALLY SET FORTH HERIN.

Service and liability:

Mechanical devices are designed to perform reliably. In spite of the care exercised in design and manufacturing, it is impossible to eliminate malfunctions due to ordinary wear and tear and to random component failure. Accordingly, Infiniti Medical agrees that when the product is used and maintained in accordance with the instructions, it will, at its option, replace or repair the unit on a no charge basis for 60 days following the date of purchase.

In view of the varied conditions under which each unit will be used, all products are sold "as is" and Infiniti Medical's responsibility does not go beyond the terms set forth above.

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Intended Product Usage/Storage

Usage:

Most Infiniti Medical products are supplied sterile and non-pyrogenic. Do not use any product if its sterile package is damaged. Discard catheters and single use accessories after one procedure. All parts are difficult to clean.

DO NOT REUSE OR RESHAPE PRODUCTS. DO NOT AUTOCLAVE SINGLE USE PRODUCTS OR ATTEMPT TO RESTERILIZE. STRUCTURAL INTEGRITY AND/OR FUNCTION MAY BE IMPAIRED THROUGH THE RESHAPING AND CLEAINING PROCESS. ACCORDINGLY, INFINITI MEDICAL WILL NOT BE RESPONSIBLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM REUSE OF INFINITI MEDICAL EQUIPMENT Storage:

Store products in a cool, dark, dry place. Do not expose to organic solvents.

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ORDERING INFORMATION AND POLICY